Soft Services Manager
Allstream Global - FM Recruitment
Job Category
Facility ManagementJob Type
Full TimeLocation
United Arab EmiratesCity
Abu DhabiDescription
Manages the Soft Services Division. You will ensure the highest standard of cleanliness and service excellence throughout the Parks for all Guests & Colleagues. You will manage the External Service Providers including but not limited to; Cleaning (Internal and External), Landscaping, Pest Control, Hygiene, Lab Testing and Waste Management. You must instill a budget and cost savings awareness throughout the Department.
Job Details
Job Scope:
- Enforce all local codes and best practices in regards to cleaning, chemical usage, waste disposal and environmental action in order to ensure a clean and safe environment.
- Manage preventative and reactive maintenance activities undertaken by the service providers.
- Manage additional service requests related to soft services.
- Ensure KPI target(s) for self, division and department are met.
- Review service provider(s) performance and provide monthly reports to the Director of General Services regarding their compliance against predetermined/contracted SLAs and KPIs.
- Manage emergency situations that may arise in order to minimize possible commercial loss, revenue leaks, damage, loss or injury to human life or company property.
- Deliver operational support for special events in order to achieve set goals and targets.
- Manage operational schedules to ensure compliance with labor law/proper operational staffing levels.
- Ensure sustainable operational readiness of the different facilities.
- Chair or attend division meetings on a regular basis
- Manage Division P&L, periodically meeting with Finance and/or Director of General Services to discuss Expenditure vs. Budget.
- Ensure smooth operations of the facilities on a daily basis.
- Continuously motivate and promote harmony through the department among all the colleagues and external service providers.
- Make decisions regarding soft services in a timely manner.
- Oversee and/or implement cost saving program in order to reduce overall operational costs.
- Manage the manning productively in order to achieve the most efficient use of labor and reduce the costs.
- Develop and achieve division and Company objectives, action plans and KPI in order to support the Company in achieving the Executive Strategic Plan
- Ensure strict compliance with the departments/division's; processes, policies, procedures and forms in order to structure the division and assist colleagues in their operational needs.
- Be a positive, consistent , and fair role model at all times ensuring high standards of practice are maintained while motivating, influencing and supporting other to accomplish personal, departmental and Company goals.
- Coordinate and communicate relevant information with colleagues in order to improve internal communication within the division and Company.
- Conduct colleague performance appraisals in a timely, fair and constructive manner in order to promote their personal and career growth.
- Coach/Train Contribute in the Company's vision.
To be considered for this role, you will need to have:
Essential
- Secondary School Certificate and/or Diploma in Hospitality/Facilities Management
- Minimum of 3 years of experience in a Managerial position
- Minimum of 2 years of experience in theme parks
- Strong Leadership
- Maintain confidentiality, respect and observe company protocols
- Computer skills, able to prepare basic reports in excel
- Basic financial skills and knowledge (P&L)
- Excellent spoken and written English skills
- Excellent Interpersonal and communication skills
Desirable
- Knowledge in CAFM is an added advantage
- Advanced financial skills (P&L) and ability to prepare and manage a budget
Interested in this opportunity? Apply now
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Posted on
11-04-2022 -
Languages Known
English -
Experience
3 - 8 Years -
Qualification
Relevant College Degree/Diploma -
Vacancies
1