Job Details

Our Client is seeking native Engllish Speaking candidates with 5+ years of strong experience in Customer Service. 

Principal Accountabilities:

• Skill in communicating in person and by telephone with tact and diplomacy.
• Skill in accurately recording and organizing information.
• Skill in performing basic arithmetic calculations.
• Skill in using standard office equipment.
• Skill in processing large quantities of computerized data.
• Ability to work independently.
• Ability to acquire knowledge of departmental computer systems.
• Ability and willingness to maintain confidentiality.
• Willingness to assume responsibility for work performed.
• Field inbound calls in a professional manner.
• Respond to and resolve customer questions.
• Research possible solutions to customer issues.
• Enter incoming service and supply requests.
• Follow up with customers when necessary.
• Perform other miscellaneous duties as directed by the Customer Care Manager.
• Recognize and resolve documentation errors
• Assist customers via phone, email and fax with inquiries including: tracing shipments, rate quotes, tariff discrepancies and billing and/or invoicing questions
• Perform general clerical duties as assigned, including: filing, data entry and billing

Keyskills

• Previous customer service experience
• Strong computer, typing and 10-key skills
• Proficiency with Microsoft Office Suite (Excel, Word and Outlook)
• Excellent verbal and written communication skills

Desired Candidate Profile 

• Proficient PC and keyboarding skills with ability to multi-task through different applications/screens.
• Good numerical and analytical skills.
• Ability to handle a high stress environment.
• Ability to work in a fast pace environment.
• 2+ years of related experience

**Statements in this job description are intended to reflect, in general, the duties and accountabilities of the job, but are not to be interpreted as totally inclusive

We thank all candidates for their interest, however only those selected to move forward will be contacted for the campaign.

In order to ensure you are given full consideration for this position, please ensure your candidate application is completely filled out and up to date. The information in the candidate application will be used in the selection process to assess candidacy for this position.