Job Details

JOB PURPOSE:

I Report to Chief Officer/Purser for work assignment.

Assist Chief Purser in attending to all VIP guest & passenger until transported to their destination.

Ensure that upon arrival and departure in port keep all passengers on their seats

Prepare Secure gangways

Direct passenger on their assigned seats

Providing high class hospitality in serving snack and beverages, receiving request/food orders from passengers and guest and remembering each guest served order, serving snack/order in highly moderate and professional manner

Must exceed expectations on board and deliver great service 100% of the time, whilst offering a unique taste of United Arab Emirates hospitality - cultured, considerate, warm and generous.

Assist Loading of cargoes

Assist in all maintenance work on deck.

Ensure good housekeeping is maintained on the ship at all time.

Dispose garbage and sewage in line with procedure

Security & Watch keeping duties in port and at sea, as per instruction from C/OFF-SSO.

Report to master ISSO any unusual activities or suspicious person on board.

Familiarize with company safety and quality management system.

Location of lifesaving equipment, firefighting appliances, emergency exit.

The Operating procedures of emergency equipment.

Familiarize and study carefully assigned task written on muster list and shipboard oil.

 

Emergency Plan.

 

 KEY ACCOUNTABILITIES:

Vessel Operations: To cater all needs of the passenger until transported to their destination & direct passenger on their assigned seats

Monitor the comfort all the time during operation

Assist & support client team in any required off shore marine operation

Activity take part docking & undocking manoeuvre and making fast mooring ropes

 

Compliance with all operational policies and procedures in accordance with the company standard

 

Receiving and storing snack and consumables

Receive and store hot/cold snacks and store them in professional manner

Maintain list of consumables and points of re-order passengers receives their snacks and adequate snack/consumables available on board

All passengers satisfied with serving professionalism

Housekeeping

Ensure that all area is maintained to the standards of cleanliness and hygiene in line with company standards

Compliance with company standards of housekeeping and hygiene in all area

 

Maintenance

Assist Chief Officer/Purser in conducting regular maintenance inspection vessel, equipment, ropes and others in all good condition.

Seaworthy Condition

 

Safety and Environment

Follow the safety & environmental policy in accordance with company standard

Compliance with SMS/ISM

 

Emergency Response

Actively Take part of emergency drills, actual & exercise

Familiarize duties & responsibilities during emergency drills & actual drills

Compliance with SMS/ISM

Loading and unloading

Assist loading & unloading of passenger cargoes & consignment

Act as crane operator if necessary

Safe operation

 

Supplies

 Monitor deck supplies, equipment and paint onboard in Maintained & Monitor consumable level to ensure adequate supplies

Training and Development .

Compliance with SMS/ISM

To attend training & seminars in customer service and seafarers safety orientation in order to increase their skills level & capability

Watch Duties

 Duties & responsibilities for checking the vessel, conducting fire patrols & maintaining alertness to any unusual occurrences or situation

 

Scope : Can Handle Multi task/ activities on board the vessel

Authority : Implements all operational activities in accord with operating procedures & instruction

Contextual Factors : Very Conscious Ensuring Safety of all equipment while docking & undocking vessel without incident or delay.

 

 COMMUNICATIONS 8- WORKING RELATIONSHIPS (ILLUSTRATIVE NOT EXHAUSTIVE):

Internal: Terminal Assistants, Bosun, Marine Engineer, Chief Officer, Master

External: Vessel Crew, Passengers

 

QUALIFICATIONS, EXPERIENCE & SKILLS:

QUALIFICATIONS: Crowd & Crisis Management, SSA Certificate, PSCRB, Fast Rescue Boat, ISM

Awareness, Customer Service Oriented, and Can do Multi Task and others related training & validation of certificate.

EXPERIENCE

2 years in similar exercise/ Experience in Passenger HIGH SPEED CRAFT

SKILLS

Good Communication skills in spoken English

BEHAVIOURAL COMPETENCIES

Strong public relation and presentation skills

 

Statements in this job description are intended to reflect, in general, the duties and accountabilities of the job, but are not to be interpreted as totally inclusive